Shop Policies

US SHIPPING:

All orders are shipped in the next 3-4 business days via USPS First Class or Priority Mail and include a tracking number. 

If you do not get your package within 15 business days, please contact us.

INTERNATIONAL SHIPPING:

International mail by USPS will take longer than 15 days and customs clearance depending on the destination country will take an additional 30 days.  All customs charges would be the responsibility of the buyer.

All international orders will be shipped to the “ship to” address and the address cannot be verified by us. We are not responsible for any package held up in customs.

Claims for lost package cannot be made until 75 days after the shipping date of the package.

DAMAGED ITEMS

If your package was damaged in shipment by the carrier, save the box and merchandise and notify us immediately at gaiaslabs@gmail.com We will arrange for the carrier to pick up and inspect the damaged package and the damaged items will be replaced.

 

INSURANCE:

We cannot be responsible for damages during shipping. If you would like to insure your package, please contact us prior to placing your order.

 

REFUNDS & EXCHANGES:

Unused products and unopened products with the packaging intact may be returned within 15 days of receipt for a full product refund. The buyer is responsible for return shipping. Shipping charges are non-refundable.

If you have an issue with one of our products please contact us first.  If you have a concern, or are simply trying to get the most out of a product and need some questions answered, we are here to help.

 

ANIMAL TESTING:

No, we do not test our products on animals.

 

PRODUCT USAGE WHILE PREGNANT:

Our products are safe for pregnant women to use. However, we ask that you consult your doctor before using any new products while pregnant or nursing.

 

SYNTHETIC INGREDIENTS: 

We have found that a small number of synthetic ingredients are essential to maintain the performance, color, and stability of our products.  Some of the ingredients that we use are not found in nature.

 

PARABENS:

We do not use parabens, phthalates, dyes or sulfates in any of our products. We do not use ingredients that are known carcinogens, hormone disruptors, irritants, allergens etc.


LEGAL DISCLAIMER:

All information and images can not be copied or reprinted in any form without prior written permission of the owner. Please read ingredients, directions of usage, and product warnings before you buy product to make sure you are not allergic or have any sensitivity. We cannot be held responsible for any adverse results or reactions from the use of products, product ingredients or other instructions or advice mentioned in this website.