FAQs


Are your products vegan?

All our products are vegan and do not contain any ingredients with animal products. We do not use honey, beeswax, collagen, lanolin, gelatin, carmine, albumen or other animal derived ingredients.

 

What is your turnaround time or TAT?

We expect to ship most orders within two business days.  Orders received on Saturday will be shipped by end of day Monday.

 

Do you ship to my country?

We ship worldwide.  In order to determine how much it costs to ship to your address add the products to the cart and go to checkout.  Our shipping calculator will offer you options based on the weight of the package.

International shipping takes time to reach the destination.  Some countries charge import duties and customs handling charges that are beyond our control and would need to be paid by the buyer outside of our site.

 

Do you offer samples?

At this point, we do not offer samples.  Our focus is on procuring high quality ingredients from around the world and developing skincare formulations.

 

Do you offer refunds?

Since our products are personal care products, we do not offer refunds or exchange for another product.  But, if the product arrives damaged or broken, we encourage you to please get in touch with us at gaiaslabs@gmail.com

 

Do you test on animals?

Our beta testers are human beings.  We do not test on animals.  We source ingredients that are not tested on animals. 

 

Can I use your product while pregnant?

Congratulations to you! We would ask you to consult your doctor with the list of ingredients in our products.  We are not qualified to answer this question.